Privacy policy
This policy explains how friendflickrelvlt handles personal information when you visit the site, use the contact form or write to us.
Who controls your information
The site is published by Penny Black Pages Ltd, 18 Larkspur Yard, Ember Lane, Bristol BS1 6QH, United Kingdom. For privacy enquiries, email [email protected]. We have not appointed a separate data protection officer; privacy requests are handled through this contact address.
Information we collect
We collect information you provide when you contact us, such as your name, email address, selected enquiry topic and message. If you email us directly, we receive the information contained in your email and any attachments. We also process limited technical information needed to deliver pages, maintain security and remember cookie choices. This can include browser information, device information, pages requested, approximate time of request and cookie preference status.
How we use information
We use contact information to respond to enquiries, handle correction requests, manage privacy requests and protect the site from misuse. We use essential technical information to provide the site, keep it secure and record cookie choices. Where non-essential measurement or preference cookies are enabled with consent, we use the resulting information to understand page performance and remember selected preferences.
Legal basis and rights
For UK visitors, processing is governed by the UK GDPR and the Data Protection Act. We rely on legitimate interests for basic site security, service administration and responding to ordinary enquiries, consent for non-essential cookies, and legal obligation where we must retain or disclose information to comply with law. Visitors in the European Economic Area may have corresponding rights under the EU GDPR. California visitors may have rights under the CCPA/CPRA where those laws apply, including rights to know, delete and correct certain personal information and to opt out of certain sharing. We do not sell personal information.
You may ask to access, correct, delete or restrict personal information, or object to certain processing. You may also withdraw cookie consent through your browser or by clearing local storage and revisiting the cookie banner. You can complain to the UK Information Commissioner’s Office if you are unhappy with how a privacy concern is handled.
Processors, retention and transfers
Website hosting, email services, security tools and analytics or preference tools may process information for us under service terms. We use processors only for site operation, communication and measurement functions. Information is kept for as long as needed for the reason it was collected: contact messages are retained while the enquiry is active and for a reasonable record period afterwards; technical logs are retained for security and maintenance periods; cookie preferences remain until cleared or replaced.
Some service providers may process information outside the United Kingdom. Where this happens, we use appropriate safeguards required by data protection law, such as contractual protections or transfer mechanisms recognised by the relevant regime.